Returns and Refunds — UK Tool Shop

Scope: Applies to all tool orders, any delivery country, subject to rules shown at purchase.

Conditions: Returned tools must be complete, unmodified, and fit for quality control. Damage unrelated to an initial defect may be refused.

Timeframe: Submit your return request within the period shown on your order confirmation or product page. Late requests may not be processed.

Limits & exclusions: Customised tools, certain sealed goods, and digital products may be excluded. Limitations are shown before payment.

Preparing the parcel: Return the tool with all supplied accessories, well protected. Incomplete returns may be refused or partially refunded.

Submitting a request: Go to your order area, select the tool, choose a reason, and follow the instructions.

Inspection: We inspect the tool on receipt to confirm condition and conformity. The result determines the next step.

Refund: If accepted, the refund goes to the original payment method. An adjustment may apply if conditions aren’t fully met.

Exchange: Where available, you may exchange for a different model, specification, or equivalent variant, subject to stock.

Incorrect or defective: If you receive the wrong or faulty tool, submit an order-linked request so we can assess and resolve it.