Order statuses: Your tool order can show Preparing, Dispatched, In Transit, or Delivered. We update these from our systems and courier data.

Combined deliveries: We group items where possible. Some items may still arrive separately because of stock or logistics.

Address changes: Contact customer service immediately if you need to change your address. Once dispatched, changes may be restricted by courier rules.

Failed delivery: This can happen due to absence, restricted access, or incomplete details. The courier may retry or offer collection.

Notifications: You may get tracking or delivery updates depending on the courier and your area. Check your messages and tracking.

Support: Have your order number and tracking number, if available, when contacting us.